NO FEAR RETURN POLICY
Are you hesitant to order online? I am, especially with items I have to wear. There was a time I could purchase a specific size and know it would fit with minimal difficulty. But times have changed, and so has my body; many parts have migrated south. I also think that standardization of sizing is a thing of the past. So yes, buying clothing or anything I must wear on the internet, without trying it on first – can be scary!! Fortunately, here at The Compression Closet, we have a no-fear return policy.
LYMPHEDEMA IS NOT ONE SIZE FITS ALL KIND OF CONDITION!
We all know that lymphedema is not a “one size fits” all kind of condition. What works today might not work tomorrow because lymph is a moving target. This is why we will accept any over-the-counter garment back within 30 days. (custom and special order garments are non-refundable). We want our customers and the therapists recommending these garments to feel confident in ordering. Knowing that if it’s not a suitable garment, they are not stuck with it. We may have to exchange a garment more than once, but our goal is to develop a working relationship with our therapists and customers. Lymphedema is a condition that can be managed but, as of yet, cannot be cured. We at The Compression Closet want to be there for the journey, not just the sale. To support
WRONG SIZE, WRONG FIT, OR JUST WRONG GARMENT?
It may not be that the compression garment is the wrong size; dealing with lymphedema and edema may be the wrong garment. Some garments are going to contain the swelling better than other compression garments. While some garments are better for reducing, others are better for maintaining. Some compression garments are easier to get on, while others may be more bulky and cumbersome. Whatever the reason, we will take your garment back and work with you to get the correct garment. We honestly do want our therapists, as well as our patients, to have NO fear in ordering their garments! Hopefully, our “no fear return policy” will make that possible.
ADVANTAGE OVER DME!
Many DME (durable medical supply) companies do not allow returns once the garment leaves the premises. This seems a bit unfair, especially dealing with a condition like lymphedema. We genuinely want you in a good quality garment that will work well for you and will work with you until we get it right. Have we ever had clients that nothing worked – yes! However, they are few and far between. You can be assured that we will do our very best to get you the best possible garment for your condition.
But – what about shipping? If I have to return the garment, will I have to pay for shipping? How do I exchange or return my product when you have no physical storefront? No worries, as our no-fear return policy has also covered that. We will send you a shipping label to attach to the package, and then you will drop it off at the post office. When we receive the garment back, we will refund your account, or if we exchange it, we will order your new product. We want to make this as easy and carefree for you as possible! Life is hard enough without having to worry about the fear of being stuck with garments you do not want or cannot use!
Yes, there are some limits! The garment has to be returned within 30 days of purchase. We believe 30 days will give you plenty of time to try the garment and determine whether it will work. Our experience has been that within the first few days, you will know whether or not the garment suits you.
The Compression Closet also cannot do refunds on custom-made or special order compression garments. This includes specialty colors and print designs. However, all manufacturers will allow at least one remake on custom garments, and some will allow two.
GETTING IT RIGHT!
We aim to get you in a suitable compression garment the first time! This is often the case because we work with such competent lymphedema therapists. However, occasionally we need to try something different. We want you to feel confident that by ordering from The Compression Closet, we are doing everything possible to make it right! Suitable compression garments are necessary for those dealing with lymphedema and edema, and getting the right garment is essential for effective treatment. Having a no-fear return policy makes this goal easier to achieve!!
Disclaimer – This blog is for general information purposes only. Furthermore, the information contained in this blog is not a substitute for medical advice – always consult a licensed healthcare professional for advice on your specific condition.